Help & FAQ

We're here to help and make sure that you have a great experience with us. Can't find the answer to your question below? Then just drop us an email and we'll get back to you as soon as we can.

Finding and Buying your perfect art.

Yes you can. No problem. Just drop us an email with what you'd like and we'll work with you to create that perfect piece.
All purchases are covered by our Buyer Protection Moneyback Guarantee, meaning if you are not completely satisfied with your purchase, we invite you to email us so that we can work together to ensure a smooth return and refund.

Our proposition as a brand is all about investing in under-discovered artists. Under-discovered because they don't have access to share their great work more broadly. We carefully select each artist we feature and personally meet with every one of them. Each piece of art shows who the artist is and you can click to find out more about them or visit the 'Artists' page. They're wonderful and talented artists and it's a pleasure working with them. They're equally excited about working with us and more people seeing their art - they're very proud of their craft. And what's better than seeing someone's passion in their work.

We've selected our artists very carefully and meet with each of them to see their work. The pieces we've chosen are all pieces we think you'll love. We'll keep adding new artists and work to our collection. Sign up for our news to see new artists and pieces we get in or follow us on Instagram or Facebook.

Yes, our site uses an SSL certificate - which, simply put, means that sensitive information (username, password, and credit card details) is encrypted when it’s sent over the Internet so that only the intended recipient can understand it.Our payment system is provided by PayPal, a leading online payment system which is fully encrypted. You can view detailed information about Paypal security here. As for your data, we have a strict no sale or share policy, so rest assured, your data won't be passed on to any 3rd parties. To see more on this, visit our Privacy Policy
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Simply drop us an email and we'll get back to you as soon as we can. We're here to help every step of the way … so whether it’s a question about the art, the artist, buying, delivery or a special request for maybe a custom piece, then no problem, just ask.
Yes, of course. We know sharing is important in the decision making process so we've made sure you can send the piece you love via Facebook, Twitter, Google Plus, Email, and Pinterest
Yes, no problem. On the website, we've made sure we have a zoom function so as you can get up close and personal with the art. We've also included some smaller zoomed in shots as well as images of the art in 'rooms' to give you a feel of how it might look in your home. And if you want more pictures, sure, just email us and we can arrange.

Sure. We know buying art online can be a bit daunting but we have included a range of images so as you can see the art up close and personal before you buy. And all our art comes with a Certificate of Authenticity, signed by the artist to guarantee that it's original. The art is packaged and shipped by professional companies that we work with. All art is insured for its journey to your doorstep and you will receive a tracking number to follow it every step of the way. And if, when it arrives, you don't love it as much as you thought, then you're covered by our Buyer Protection Moneyback Guarantee where we will give you a full refund - no questions asked.

About The Yellow Brick Road Gallery.

We're an online art gallery where our mission is Investing in Under-Discovered Artist. We carefully select the great artists we work with as well as procure wonderful original art that we hope you'll love as much as we do.

Just drop us an Email and we'll get back to you as soon as we can.
Yes, of course, we'd be happy to help. Just drop us an Email telling us how we might be of assistance and we'll get back to you as soon as possible.
An important part of our brand is to give a little something back to those less fortunate than we might be. So a percentage of each sale we make goes towards our Foundation. We work with local charities and orphanages and take The Yellow Brick Road experience to them. Whilst our overall objective is for the kids to just have the best day ever, creating and painting, we also try to inspire them to reach for their yellow brick road, their path to success and happiness, whatever that may be. Empowering them to see that they can reach for their dreams.
Absoutely not. We understand how important your data is and we guarantee total privacy. We will never share or sell any of your data to any 3rd parties whatsoever. The data we obtain is part of the shopping and buying experience; saving pieces you love, signing up to our news or making a purchase. All the information remains with us in our database and we've taken all necessary steps to ensure it's secure and protected.
Firstly, thank you for coming to us. We love meeting new artists. Just drop us an email with some information about you and your work and we'll get back to you as soon as we can.

Our Website.

Yes, no problem. On the website, we've made sure we have a zoom function so as you can get up close and personal with the art. We've also included some smaller zoomed in shots as well as images of the art in 'rooms' to give you a feel of how it might look in your home. And if you want more pictures, sure, just email us and we can arrange.
Just drop us an email and tell us the problem and we'll get back to you as soon as we can.

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You can send us an email with your thoughts with your name and location information (optional), or you can leave a review on our Facebook page here

Your Order.

No worries, you're covered by our Buyer Protection Moneyback Guarantee: If you don't love it as much as you thought, then we'll give you a full refund of the price you bought it for, no questions asked. All we ask is you send the piece/s back to us (the cost needs to be paid by you), packaged and un-damaged, within 14 days and drop us an email so as we know it's on its way back to us. And then once we receive it, we'll immediately refund your money. Just drop us an email and we'll talk you through the process and give you all the relevant details.
Simply add to your basket and go to the checkout page. Then check out smoothly, via our secure payment system. We will then prepare your art to be shipped and send to TNT, our shipping partner. We will email you a tracking number so as you can follow your art on it's way to you. And then unpack your art and let it take pride of place on your wall. And if you have any question along the way, then just drop us an email and we'll get back to you as soon as we can.

We work with professionals from end to end. We use a professional packaging company that have packaged 1000's of pieces of art to send around the world. They're experts at what they do ensuring your art will arrive un-damaged. And we work with TNT, a leading global brand in shipping items around the world. They'll handle everything from safe transit, customs clearance and they'll deliver direct to your door.

Your art will be sent to our packaging partner within 48 hours of receiving your payment. Once packaged, which normally takes around 2 days, it will then be collected and processed by TNT and you'll automatically be sent a tracking number so as you can follow your art on it's way to you. And depending on your location, your art should then be with you within 8-10 days of shipping, ready to take pride of place on your wall. And we'll be with you every step of the way.

Whilst we take every precaution to make sure this doesn't happen, sometimes accidents do occur. But rest assured, all shipments are insured. Simply drop us an email and we'll let you know what to do next.
Our payment service is provided by PayPal. Pay by either your credit or debit card or use your PayPal account. The choice is yours. PayPal is a fully encrypted and secure site and is one of the largest online payment processors in the world. Rest assured the buying process is fully safe and secure.

Your art will be sent to our packaging partner within 48 hours of receiving your payment. Once packaged, which normally takes around 2 days, it will then be collected and processed by TNT and you'll automatically be sent a tracking number so as you can follow your art on its way to you. And depending on your location, your art should then be with you within 8-10 days of shipping, ready to take pride of place on your wall. And we'll be with you every step of the way.